* Private hire & party deposits

Deposits for private hire, VIP and function rooms (groups of 20 or more) and party bookings, including Christmas parties, are non-refundable.

When you book an event with us, we reserve the space for you and turn away other private events for that date. For this reason we cannot refund your deposit if the booking is cancelled or your numbers go down.

Groups of 20+ in VIP and function rooms: £10 per person deposit.
Christmas parties: 30% deposit to secure your date.

Change of floor or space

If the floor or space booked for your event becomes unavailable or unsafe to use — for example because of a hazard, a structural or maintenance issue, a fault with utilities, or a requirement from the emergency services or local authority — we may move your party to another floor or area of the restaurant of a similar standard and capacity.

Moving your party in these circumstances does not count as a cancellation by us. Your event will go ahead as booked, with the same menu and drinks package, and your deposit and any pre-payments remain non-refundable. We will tell you as soon as we reasonably can if your party needs to be moved.

Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015. These terms are governed by the laws of England and Wales.

Refunds

If there is a problem with your order, please contact us within one hour of delivery. A full refund may be given where you provide a valid explanation and less than 1% of the food has been eaten. Refund requests made more than one hour after delivery cannot be accepted.

Instead of a refund, we may offer a full or partial refund, or credit towards a future order. Refunds can take up to 48 hours to be processed by your bank.

Cancellations

An order can be cancelled for a full refund only before its preparation has started.

Pricing and availability

Occasionally, prices or descriptions may contain errors. If we cannot confirm an order once an error has been corrected, we may cancel it and give a full refund.

Delivery and collection times

Delivery and collection times are estimates. We cannot guarantee that orders will be delivered or ready within the estimated time.

Governing law

These terms are governed by English law, and legal proceedings may be brought in the English courts. If you live in another part of the United Kingdom or in another EU member state, you may also bring proceedings in the courts of your home country.

Terms & conditions